Returns Policy

We accept returns on both new and gently used products within 30 days of the delivery date for either a refund to your original payment method or a store credit to use toward future purchases. Only products purchased directly on eel-hoe.shop are eligible for return. All gift card. sheet mask and set purchases are final sale.

Refunds will exclude the amount of any outbound shipping costs and return label fees. If you wish to use your own shipping method to send your items to us, please include your invoice or order number in your return shipment and send us a message at 306993284@qq.com with the tracking information.

For international orders, any taxes or duties incurred against your purchase are non-refundable through Soko Glam as this is paid directly to your local customs. We can recommend reaching out to your local customs office for assistance with refunds on tax and duties collected for your returned order.

Eel-hoe monitors return activity for abuse and reserves the right to limit returns or exchanges. Repeated returns behavior may lead to the closure of your Eel-hoe account or future orders being refused at our discretion.

We understand skin care is a journey and our team of skin experts are here to help. Please reach out to us at 306993284@qq.com with any questions.

How to Return

To initiate your return, visit our Returns Center to start with your email address. Once you provide your email address associated with the order, you will receive an email with next steps for completing your return on items you wish to return.

Quick tips to streamline your return:

Pack the item(s) (no original packaging necessary)

Remove any previous mailing labels from the shipping box

Drop off your package at your local USPS location.

 

Refund Requests

If you created a return processed for store credit but wish to receive a refund or wish to send your items back using your preferred shipping method, please ship your items to:

Address:

Eel-hoe

1934  Boone Street,Corpus Christi

Texas, US

To prevent any delays in processing your refund, please reach out to us on 306993284@qq.com with your order number and tracking information if you are sending it back for a refund after already receiving store credit.

 

Refunds

Once received, return packages are processed within 5-10 business days and you will receive an email confirmation once your return has been processed. Refunds can take 3-5 business days to appear in your card account depending on your card issuer’s processing times.

Please note that all refunds are issued in USD so any discrepancies in the amount will be due to conversion rate at the time of processing.

 

If you do not see your refund within that time frame, we can recommend reaching out to your card issuer directly for further assistance.

 

Exchanges

We do not offer exchanges at this time.

If an item did not work out and you wish to try an alternative, we can recommend proceeding with returning and placing a new order for the item you wish to purchase.